What Clients See
One of the chief things my clients complain about when opening support cases with Microsoft is that the people working support tickets on the Microsoft side… Aren’t actually Microsoft employees.
They’re third party vendors.
When they end up working with a third party vendor, the lack of expertise and poor communication is obvious and painful.
Many support cases are handled by third party vendors, and my clients often complain that their staff has totally inadequate SQL Server knowledge to do the job.
Even when my clients do get someone from Microsoft, the person they get is juggling an enormous caseload. The truly knowledgeable folks are worked to the bone and scattered across hundreds of cases.
The amount of turnover in support roles at Microsoft is also pretty astounding. I used to know a lot of people who worked in them, and… they’ve all moved on to other roles.
At this point, you’re lucky to get someone with 18 months of SQL Server experience handling your support case. That’s a far cry from when 18 months was about the minimum experience you’d find.
The worst part? I have clients who have paid Microsoft upwards of $75k USD for support contracts, and they can’t get anyone to answer basic questions or help with basic troubleshooting.
If you want to read a Great Post™️ about how bad things have gotten, head over here: How to Survive Opening A Microsoft Support Ticket for SQL Server or Azure SQL
You Deserve Better
But you won’t get it any time soon from Microsoft.
They’ve cratered their once excellent support infrastructure and replaced it with a frustrating, pass-the-buck, often indifferent group of third-party vendors, and overworked internal staff.
The decline in Microsoft SQL Server support quality can have serious consequences for your business. Inefficient support can lead to extended downtime, data loss, and decreased productivity.
Your business deserves better, and that’s where I come in.
With years of experience in SQL Server management and support, I understand the complexities and the importance of prompt, effective support.
Here’s what I offer:
- Expert Knowledge: As a recognized SQL Server expert, I have a deep understanding of SQL Server and can provide the expert support that outsourced teams often lack.
- Clear Communication: I prioritize clear, effective communication to ensure that I fully understand your issues and provide the best possible solutions.
- Tailored Solutions: I take the time to understand your specific environment and needs, providing solutions that are tailored to your business.
- Consistent Support: You’ll receive consistent, high-quality support that you can rely on to keep your systems running smoothly.
- Help Dealing with Microsoft Support: You need someone on your side who can work through support cases, provide necessary technical details, and call support staff on their BS when they give you lousy reports.
Don’t let declining support quality affect your business. Hire me to handle your support tickets and ensure that your SQL Server environment receives the expert care it deserves.
With my help, you can focus on what you do best — running your business — while I take care of the rest.
Reach out today to discuss how I can support your SQL Server needs and provide the expertise and reliability that your business deserves.
Together, we can ensure that your technology works for you, not against you.
Thanks for reading!
Going Further
If this is the kind of SQL Server stuff you love learning about, you’ll love my training. I’m offering a 75% discount to my blog readers if you click from here. I’m also available for consulting if you just don’t have time for that, and need to solve database performance problems quickly. You can also get a quick, low cost health check with no phone time required.
